Due to the COVID-19 pandemic, there may be delays in processing and shipping your orders. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers. If you have any questions, please submit a support ticket by emailing "email@example.com". GENIE ALERT: Due to the damage from the winter storm in the southern USA, Genie has shut down it's parts distribution center until March. All orders for out of stock GENIE parts will face significant delays. We apologize for the inconvenience. Thank your for your patience and understanding.
Once payment has been accepted and the order has gone through, you'll be given an order number. This can be used to track your order via our on-site order tracker. You may also need to quote your order number should you have any delivery queries or (if applicable) need to return any goods under warranty.
When you place an order using your credit card, the initial authorization will appear as "BLUESNAP.COM" in the UK, our payment gateway provider. Once we have reviewed your ordered and accepted it for processing, we will capture the payment. At this point, the charge will change to "BLS*PARTSROOM.COM" on your credit card statement.
Cardholders must accept payment of all charges pertaining to this order. Should they default on this obligation they must agree to pay any recovery costs due to obtaining the remaining funds, plus any attorney fees should the need arise.
Once any order is placed it's done so under the knowledge that it can't be cancelled. For this reason it's important to make sure that you have the right parts before you pay.